Caseworker - Arabic

Reports to: Harrisonburg Office Director
Team: Immigration and Refugee Program
Location: Harrisonburg, VA
Grade: 2
Starting salary: $25,000 to $26,000
Status: Non-Exempt, Non-Bargaining Unit
Deadline: Until Filled

CWS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability or protected veteran status.

To Apply:

Please click the below link to apply directly online to this position.

Please note that CWS does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.


CWS uses ApplicantStack for all communications, please be sure to check your e-mail frequently and please check your junk/spam folder.  Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

Primary Purpose:

This employee will provide orientation and ongoing case management services to our R&P clients in a timely, appropriate and effective manner ensuring their early employment and self-sufficiency.

Essential Duties as Refugee Resettlement Case Manager

  • Provides cultural and program orientation and information to newly arrived clients, including rights and responsibilities, and federal and local services.
  • Secures decent, safe, and sanitary housing.
  • Furnishes apartments with donated beds, sofas, tables, chairs, refrigerators, etc. in preparation for arrival of new clients. 
  • Meets new arrivals at airport; transports clients to new apartment.
  • Provides on-going case management and services to clients according to the terms of the Cooperative Agreement.
  • Assists clients in obtaining Social Security cards and other necessary documentation.
  • Provides referrals and appointments to social service providers and government agencies.
  • Provides/arranges language interpretation as needed in the resettlement process.
  • Transports clients to various appointments to fulfill service requirements.
  • Ensures Comprehensive Resettlement Plan is created in consultation with staff.
  • Requests payments for direct client assistance & emergency assistance as needed.
  • Conducts home visits to clients as required, paying special attention to cases that include minors.
  • Coordinate Life Skills orientation class with the LS teacher
  • Write 30 day reports for R&P clients
  • Maintains an orderly case file for each case and fulfills programmatic documentation requirements.
  • Assists the CWS Harrisonburg director in preparation of required reports.
  • Performs other related duties as requested.
  • Works evening/weekend hours on occasion as required, often on short notice


Education: University degree in Human Services preferred.

Experience:  The successful candidate must have a minimum of one year’s previous work experience in refugee or immigrant-related services, providing familiarity with U.S. refugee and/or immigration issues and terminology.  Experience working with churches or church-based organizations is preferred.  A background in case management or social work is desirable. Proficiency in English and Arabic required.  Proficiency in Kurdish desired.


Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others.  Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations, etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation.  Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Guide and direct oneself or other individuals and groups toward a desired outcome.  Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.
Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission.  Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.

Other Skills:

The successful candidate must be computer literate, with proficiency in MS Office and internet applications.  A valid driver’s license is also required, along with the ability to move furniture and donations.  The candidate will be expected to transport clients in their own vehicle (mileage will be reimbursed) and must have a reliable working car for this purpose.

Back to Employment Listings