Reports to: Regional Field Team Supervisor
Team: Field Team
Location: Nairobi, Kenya
Starting salary: $27,720
Deadline: Open until filled
Caseworker - Nairobi, Kenya
Reports to: Regional Field Team Supervisor
Please click the below link to apply directly online to this position.
This position is open to international applicants.
Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Qualified individuals are encouraged to apply.
RSC Africa seeks qualified applicants for the Caseworker position.
This position is primarily responsible for assisting eligible refugee applicants prepare the best possible case file for an interview with an Officer of United States Citizenship and Immigration Services (USCIS) for final adjudication.
Apply established Resettlement Support Centre (RSC), Church World Service (CWS), Department of State (DOS), USCIS and Refugee Processing Centre (RPC) policies and procedures in order to determine refugee eligibility criteria and establish a refugee claim. A thorough understanding of current refugee country conditions is required to maintain a high performance standard.
Travel throughout Kenya and/or Sub-Saharan Africa as assigned to conduct resettlement interviews with refugee applicants in a dignified and professional manner.
Analyze, evaluate, and access the eligibility of refugee applicants for final adjudication by USCIS officers.
Establish the validity of an applicant’s identity through verification of all demographic and biographic information including but not limited to: names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
Determine case composition and ensure all refugee cases are cross-referenced according to established standard operating procedures.
Conduct personal interviews with refugee applicants to complete case history/persecution claims.
Complete and update all case files all database records.
Conduct file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
Assist in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
Analyze complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
Contribute to the development of Field Team training procedures and their implementation.
Contribute to the development and updating of standard operating procedures for the Field Team in coordination with Regional Field Team Supervisors, Pre-Screening Manager and Field Team Coordinator.
Perform additional duties and special assignments as needed to facilitate the efficient processing and operation of the United States Refugee Admissions Program in Sub-Saharan Africa.
Bachelor’s Degree in a related field of study.
Previous experience living and/or working in a developing country is preferred. Previous experience living and/or working in Africa preferred. Casework or previous resettlement experience is an advantage.
Second language an advantage; French, Portuguese or Arabic preferred.
Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access.
Ability to travel extensively throughout the regions, sometimes on short notice and under difficult conditions.
Strong organizational and time management skills.
Strong verbal and written English language skills.
Ability to accurately type 40 w.p.m.
Ability to work as a team member in a multi-cultural environment.
Ability to manage a large and diverse workload under pressure with competing priorities.
Ability to maintain high performance standards with attention to detail.
Ability to follow directions from Supervisors and implement policies and procedures with a positive and receptive attitude.
Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS/RSC Africa.
Ability to contribute to a team effort to implement the U.S. Refugee Admissions Program in Sub-Saharan Africa.
A valid passport and the ability to maintain a valid passport throughout the entire appointment is required. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. The candidate should be flexible and able to work under pressure and over long hours in a dynamic multicultural organization. Must be legally eligible to work and obtain a work permit in Kenya.