Community Health Case Worker

Reports to: Director, CWS Richmond
Team: Immigration and Refugee Program
Location: Richmond, VA
Grade: 2
Starting salary: $24,670 - $30,000
Status: Non-Exempt, Non-Bargaining
Deadline: Pending Funding

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or in the provision of services.

To Apply:

Please visit the link below to apply directly online to this position.

Please note that CWS does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.


CWS uses Applicant Stack for all communications, please be sure to check your e-mail frequently and please check your junk/spam folder.  Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

Primary Purpose:

The Community Health Case Worker assists eligible populations through the provision of social and core services as outlined in the Cooperative Agreement to ensure that the needs of the clients in the areas of mental health, medical health and trauma healing are identified and treated.  The work entails providing the clients an orientation and information for the client to access appropriate services as may be needed in a timely manner ensuring self-sufficiency. 

Essential Duties:

  • Coordinate aspects of pre and post arrival services including, but not limited to: healthy nutrition supplies, orientation, health screening, application for Medicaid and SNAP to ensure a safe environment and eligibility for medical services.
  • Coordinate initial Refugee medical screening as well as short and long term preventative and curative care with Resettlement and Processing (R&P) staff and the local Health Department
  • Coordinate needed follow-up services with R&P staff and HD staff
  • Coordinate initial refugee health screening with a primary care physician with the R&P staff, HD staff and the department of Medical Assistance Services (DMAS)
  • Ensure the Comprehensive Resettlement Plan contains preventative and curative medical and health goals.
  • Coordinate the delivery of refugee mental health and trauma healing needs with R&P staff and local Community Services Board and other service providers. 
  • Assist R&P staff with emergency refugee medical needs
  • Coordinate R&P staff, Community Service Board staff, local HD staff and refugee training in mental health and trauma healing.
  • Coordinate staff non-professional assessment of refugee health needs.
  • Attend and participate in staff, CWS, ONS and other meetings and trainings.
  • Serve as the liaison for local health care and other agencies
  • Maintain client case files and reporting for health related activities
  • Maintain confidentiality standards (HIPAA).
  • Notify supervisor of any issues with cases that require extra/unusual assistance.
  • Assist with providing transport to all required appointments
  • Act as Client Advocate in the council and support of the clients.
  • Facilitate access and provide linkage to community health resources.
  • Create and maintain a current list of all community health resources available.
  • Maintain regular contact with clients through office and home visits.
  • Keep current, up-to-date case files on all clients.
  • Document all contacts and services in client case files and database. Complete all required reports. 
  • Enter client data into Pegasus,  and VNIS and prepare all required reports.
  • Assist in crisis intervention as necessary.
  • Create comprehensive service plan with client and work together with client to help meet self-sufficiency goals.
  • Collaborate with colleagues in planning and scheduling client appointments, meetings, respond to voicemails and emails in a timely manner, participate in answering the office telephone and taking messages for other staff, submit timesheets and expense claims in a timely manner, document work time on electronic time sheet, assist with furnishing refugee apartments, and participate in cleaning the office.
  • Perform other related duties as requested.
  • Work evening and/or weekend hours on occasion as required.


Languages: Fluency in English (written and spoken) and refugee language desired.

Education: High School graduate or equivalent. Degree in Human Services preferred.

Experience: Background in case management or social work desired. Minimum of 1 year experience in refugee or immigrant related services, familiarity with U.S. refugee and/or immigration-related services, providing familiarity with U.S refugee and/or immigration issues and terminology preferred.  Experience working with churches or church-based organizations is preferred. 



Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.


Ensure constructive and supportive interactions with others.  Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.


Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations, etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving

Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management

Organize work and/or plan projects and ensure timely completion and/or successful implementation.  Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.


Guide and direct oneself or other individuals and groups toward a desired outcome.  Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship

Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission.  Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.

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