Reports to: Regional Cultural Orientation Coordinator
Team: Cultural Orientation
Location: Nairobi, Kenya
Starting salary: This internship will be eligible for a stipend.
Cultural Orientation Intern
Reports to: Regional Cultural Orientation Coordinator
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
This internship may last up to three to fourth months depending on the operational needs of RSC Africa.
This internship will be eligible for a stipend.
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
Please click the below link to apply directly online to this position.
This position is open to qualified national and international applicants.
Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
This position is responsible for assisting with program development and providing administrative support for the Cultural Orientation division within RSC Africa. This includes assisting with the development of curriculum activities, training aids, public information boards and resource centers as a part of the Cultural Orientation offered to refugees approved for resettlement to the United States. The internship also researches and develops backgrounders on refugee caseloads and conditions in Sub-Saharan Africa and also assists in setting up professional development opportunities for CO staff.
The position reports to the Cultural Orientation Coordinator.
1. In consultation with the Curriculum Development Specialist, develops curricula activities and training aids for use in Cultural Orientation training sessions; Catalogues materials in soft copy and for use by trainers;
2. Develops experiential and self-directed activities for use in Resource Centers to further support the CO curricula; Trains CO staff on effective use and assist with implementation;
3. In consultation with the Curriculum Development Specialist and the Public Information Manager, develops public information boards for key refugee locations;
4. Researches and writes backgrounders on refugee caseloads and conditions in Sub-Saharan Africa in consultation with CO and Operations Field Team staff;
5. Sets up professional development opportunities for CO staff, including assisting CO supervisors with quarterly training programs and additional resources as the needs are identified.
6. Maintains a current knowledge of the cultural orientation curricula and the U.S. Refugee Admissions Program;
7. Performs other duties that may be assigned by the CO Coordinator to enhance the efficiency and efficacy of the CO program.
Bachelor’s Degree in a related field of study required.
Master’s degree or coursework in a related field of study is preferred.
Experience working with curricula or training required. Experience or demonstrated interest in the USRAP required.
Experience with computer design programs preferred.
- Strong computer skills.
- Excellent writing and editing skills.
- Excellent interpersonal skills and ability to work as a team member in a multi-cultural environment.
The CO Intern must have the ability to:
- maintain the integrity of official records;
- maintain high performance standards with attention to detail;
- communicate effectively both verbally and in writing;
- follow instructions from Supervisor with a positive and receptive attitude;
- conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
- manage a large and diverse workload under pressure with competing priorities;
- work well as a team in a multi-cultural environment while maintaining a high level of motivation;.
- carry out all of the duties of the position efficiently and effectively with minimal supervision;
- maintain strict confidentiality with RSC Africa administrative and operational information.;
Physical: This position requires sitting, standing, walking, pushing/pulling, handling objects (manual dexterity) and using fine finger movements.
Environmental: Normal office working conditions.
Background check which includes references and an educational criminal check or Certificate of Good Conduct is required before the start of internship.
Communication: Listen carefully to assure clear understanding of instructions and requests. Communicate detailed and/or technical information clearly, in writing and orally. Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Anticipate needs and interests and take proactive steps to respond to them. Understand and is able to use appropriate technology to communicate with others inside and outside CWS and RSC Africa. Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS and RSC Africa policy.
Relationships: Understand who stakeholders, partners and internal/external customers are and be responsive to their needs. Facilitate interactions and serve as a resource in relations with stakeholders, partners and internal/ external customers. Recognize and be sensitive to issues of concern. Recognize and be sensitive to cultural and ethnic issues. Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and activities, and coordinate resolutions to problems. Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission, values and policies. Participate in developing recommendations and implementing policies governing relations with stakeholders. Resolve issues of concern to maintain effective constituent relationships.
Job Knowledge: Understand the mission and values of CWS and RSC Africa and how they apply to their work and relationships with others. Understand the work performed and how it supports CWS and RSC Africa in achieving goals. Understand how to work multi-culturally with sensitivity and integrity. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility to implement assigned activities. Able to use and willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Apply CWS and RSC Africa policies and procedures for staff and stakeholders.
Teamwork: Understand what a team is and what it does. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Promote effective interactions among team members and facilitate group discussion. Participates in identifying and establishing work needs and time lines for completion. Keep team leader and members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.
Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS and RSC Africa works, including global trends and issues. Resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experiences with others. Remain flexible in responding to organizational priorities.