Reports to: Employment Program Coordinator
Team: Immigration and Refugee Program
Location: Lancaster, PA
Starting salary: $27,830
Status: Non-Exempt, Non-Bargaining Unit
Deadline: December 6, 2013
Employment Specialist - Somali Speaking
Reports to: Employment Program Coordinator
Send resume to:
Church World Service
Office of Human Resources – KWL
P.O. Box 968
Elkhart, IN 46515
The Employment Specialist is responsible for providing employment assessment, job counseling, job placement, employment-related translation and interpretation services, and case management to eligible clients in the Employment Program of CWS/Lancaster. With the goal of self-sufficiency for each individual or family, the Employment Specialist works closely with clients, CWS Job Developer, and employers to remove barriers to employment and secure successful job placements.
- Conducts outreach to identify and locate eligible clients through contacts with other CWS (in-house) programs, the Department of Public Assistance, mutual assistance associations, ethnic churches, mosques, temples, and other social service agencies for enrollment in Refugee Social Service (RSS), Targeted Assistance Program (TAP) and Matching Grant (MG) of CWS/Lancaster.
- Determines clients’ eligibility for the program and identifies specific needs and qualifications, including English language ability, transferable job skills, personal objectives, and barriers to employment through intake and assessment process. Works with client to prepare job resume based on intake and assessment.
- Provides individualized job placement services to program participants. Develops plan of action and counsels clients in areas such as job interview skills, expected behavior on the job, and proper hygiene.
- Works with clients to remove any barriers to employment and realize the goal of family self-sufficiency.
- Identifies job opportunities suitable for clients as recommended by the Employment Program Coordinator, assists in filling out applications, sets up interviews with potential employers, accompanies clients to interviews, follows up with employers until decisions are made. Negotiates job advancements when warranted.
- Provides employment-related translation and interpretation for clients with limited English proficiency.
- Records clients’ progress in case file, including compliance, job offers, all placements, job retention, public assistance usage, follow-up on placements, and possibilities of upgrades. Completes all required reports.
- Assists clients with identifying training and apprenticeship programs related to their career goals and makes referrals.
- Identifies other support services that may assist clients in becoming self-sufficient, such as classes for English as a Second Language, transportation, immigration services, and child care, and makes appropriate referrals.
- Advocates on behalf of refugees, and refugee-serving voluntary agencies
- Keep informed about refugee and immigrant issues, and available services to clients, using current information to better identify and serve refugee clients.
- Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
- Performs all duties in a culturally and linguistically appropriate manner.
- Undertakes other duties as assigned.
- Works varied hours.
Education: Bachelor’s degree or 2 years experience in refugee resettlement.
Experience: Previous work experience and interest in refugee resettlement or other direct social services. Ability to provide culturally sensitive counseling and case management is required.
Fluency in a refugee language (Arabic, Somali, or another) is strongly preferred. Superior written and verbal communication skills are required for both languages. The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access) and Internet applications.
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Speak publicly with defined constituencies regarding specific assigned topics. Anticipate constituent needs and interests and take proactive steps to respond to them. Promote “transparency of information” by sharing relevant information with staff and other stakeholders.
Constituent Relationships: Understand the history of relationships with stakeholders and their structures to support effective relationships in ongoing work activities. Coordinate specific program activities with counterparts and include them in planning. Find ways to work around issues of concern to stakeholders.
Job Knowledge: Know the history of CWS and its place among non-governmental organizations (faith-based, ecumenical, secular, relief and development). Communicate an understanding of the faith-based nature of CWSW’s work to stakeholders. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Apply a depth of knowledge within area of responsibility to implement assigned activities. Use technology in varied, creative ways to support individual and program performance. Identify learning opportunities for self and others and take/ recommend action. Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight. Understand general business practices that support individual and program performance.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Recognize strengths and weaknesses in others and share knowledge to develop their abilities. Facilitate the use of skills and resources within CWS. Contribute to defining CWS’s vision and strategic planning.
Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS works, including global trends, issues, and the ecumenical movement. Provide guidance and direction to others in resolving problems, as well as independently solving problems. Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions.
Enable others to learn from the problem-solving experience by involving them in examining and resolving problems, ensuring solutions are appropriate to the scope of the problem.
Program Planning and Management: Contribute ideas to the development and implementation of program plans and budget. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others.
Resource Building and Stewardship: Manage and perform activities to bring in revenues and/or other support for CWS programs and services. Promote CWS’s mission, programs and services with donors and stakeholders to assure continued support. Recommend activities to support or advance fund raising strategies. Understand stewardship role in working within budget and monitoring finances. Prepare reports on program status relative to budget and finances.
Teamwork: Contribute program expertise to the work performed by the team. Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion. Network with other teams to discuss activities. Identify opportunities for skill development among team members and share knowledge and experience with them. Negotiate issues that cause conflict within the team to support effective team functioning. Prepare reports about team activities and progress in achieving results.