Employment Specialist – Spanish - Temporary

Reports to: Employment Program Coordinator
Team: Immigration and Refugee Program
Location: Lancaster, PA
Grade: 2
Starting salary: $13.38/hour
Status: Non-Exempt, Non-Bargaining Unit

CWS  does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or in the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.


Please note that CWS does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.

Primary Purpose

The Employment Specialist is responsible for providing employment assessment, job counseling, job placement, employment-related translation and interpretation services, and case management to eligible clients in the Employment Program of CWS/Lancaster.  With the goal of self-sufficiency for each individual or family, the Employment Specialist works closely with clients, CWS Job Developer, and employers to remove barriers to employment and secure successful job placements.

Essential Duties

  • Conducts outreach to identify and locate eligible clients through contacts with other CWS (in-house) programs, the Department of Public Assistance, mutual assistance associations, ethnic churches, mosques, temples, and other social service agencies for enrollment in Refugee Social Service (RSS), Targeted Assistance Program (TAP) and Matching Grant (MG) of CWS/Lancaster.
  • Determines clients’ eligibility for the program and identifies specific needs and qualifications, including English language ability, transferable job skills, personal objectives, and barriers to employment through intake and assessment process.  Works with client to prepare job resume based on intake and assessment.
  • Provides individualized job placement services to program participants.  Develops plan of action and counsels clients in areas such as job interview skills, expected behavior on the job, and proper hygiene.
  • Works with clients to remove any barriers to employment and realize the goal of family self-sufficiency.
  • Identifies job opportunities suitable for clients as recommended by the Employment Program Coordinator, assists in filling out applications, sets up interviews with potential employers, accompanies clients to interviews and provides transportation, follows up with employers until decisions are made.  Negotiates job advancements when warranted.
  • Provides employment-related translation and interpretation for clients with limited English proficiency.
  • Records clients’ progress in case file, including compliance, job offers, all placements, job retention, public assistance usage, follow-up on placements, and possibilities of upgrades.  Completes all required reports.
  • Assists clients with identifying training and apprenticeship programs related to their career goals and makes referrals.
  • Identifies other support services that may assist clients in becoming self-sufficient, such as classes for English as a Second Language, transportation, immigration services, and child care, and makes appropriate referrals.

Common Duties

  • Advocates on behalf of refugees, and refugee-serving voluntary agencies
  • Keep informed about refugee and immigrant issues, and available services to clients, using current information to better identify and serve refugee clients.
  • Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
  • Performs all duties in a culturally and linguistically appropriate manner.
  • Undertakes other duties as assigned.
  • Works varied hours.


Education: Bachelor’s degree or 2 years experience in refugee resettlement.

Experience:  Previous work experience and interest in refugee resettlement or other direct social services.  Ability to provide culturally sensitive counseling and case management is required.

Other Skills:
Fluency in Spanish and English is required.  Superior written and verbal communication skills are required for both languages. The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access) and Internet applications.  Must have a car and a valid driver’s license with a clean driving history.


Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others.  Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations, etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation.  Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Guide and direct oneself or other individuals and groups toward a desired outcome.  Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission.  Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.

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