Employment Specialist

Reports to: Employment Services Coordinator
Team: Immigration & Refugee Program (IRP)
Location: Durham, NC
Grade: 3
Starting salary: $30,837.32
Status: Non-Exempt, Non-Bargaining Unit

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or in the provision of services.

To Apply:

Please visit the link below to apply directly online to this position.


Please note that CWS does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.


CWS uses Applicant Stack for all communications, please be sure to check your e-mail frequently and please check your junk/spam folder.  Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

Primary Purpose:

The Employment Specialist offers support and employment services to refugees to help them reach financial self-sufficiency in the United States.

Essential Duties:

  • Welcome and orient refugees to the community.
  • Empower refugees to formulate realistic yet ambitious employability plans.
  • Assist refugees to implement their employability plans.
  • Provide individualized job development and job placement services to program participants.  Develop plan of action and counsel clients in areas such as job interview skills, expected behavior on the job, and workplace hygiene.  
  • Identify job opportunities suitable for clients, assist in filling out applications, set up interviews with potential employers, accompany clients to interviews, and follow up with employers until decisions are made.  Negotiate job advancements when warranted.
  • Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ employment-related progress in case file, including compliance, job offers, all placements, job retention, public assistance usage, follow-up on placements, and possibilities of upgrades. Complete all required reports. Documentation demands are rigorous.
  • Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Connect clients to in-house support and make referrals to external service providers. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and child care.
  • Assist clients with identifying training and apprenticeship programs related to their career goals and make referrals.
  • Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
  • Advocate on behalf of refugees, and refugee-serving voluntary agencies.
  • Attend trainings and conferences as requested by supervisor.
  • Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
  • Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
  • Perform all duties in a culturally and linguistically appropriate manner.
  • Undertake other duties as assigned.
  • Work varied hours, including some early morning, night and weekend work.
  • Must have valid driver’s license and suitable vehicle for transporting clients.


Education: High school diploma or equivalent.

Experience:  Two years of previous work experience and interest in refugee resettlement or other direct social services. Cultural sensitivity is essential.

Other Skills: Superior written and verbal communication skills are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications required. 

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