English Language Programs Manager

Reports to: Cultural Orientation Coordinator
Team: Cultural Orientation
Location: Nairobi, Kenya
Grade: 6 (I)
Starting salary: $36,500
Status: Exempt

RSC Africa
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.  RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases.  RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

CWS Global and RSC Africa offer a total compensation package.  The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.


This position is open to international applicants.

Please note RSC Africa does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies.  Individuals who are interested in this position should submit their applications materials now.

HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process. 

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position.  Be sure your resume is in an easy to read format.  Dates of employment on your resume should be in mm/yy format.

Primary Purpose
The English Language Coordinator will oversee the implementation and ongoing operation of small scale English for Speakers of Other Language (ESOL) projects for refugees in Sub-Saharan Africa approved to resettle in the United States. The position will supervise local ESOL instructors and interns, provide ESOL instruction as needed and implement self-directed English language study resources for refugees.

This position reports to the Cultural Orientation Coordinator.

Essential Duties

  1. Adapts the English Language Training curriculum, assessment tools and related materials from previous Pilot Projects for use in the ongoing English Language Project in collaboration with the CO Curriculum Development Specialist and CO Coordinator.
  2. Develops additional English Language Training materials for use in the project and for self-study by refugees approved for the US Refugee Program.
  3. Liaises with partner organizations to put in place logistical support for the Project in to-be-determined locations, including worksite, accommodation (as needed), etc.
  4. Oversees recruitment, hiring, training and supervision of local refugee instructors and interns.
  5. Ensures the utilization of assessment tools developed to evaluate students’ oral and written English language proficiency prior to and after instructional period to measure students’ progress towards instructional goals.
  6. Develops and implements systems for ongoing monitoring and evaluation of the Project in consultation with the CO Coordinator.
  7. Conducts formal observations of ESOL instructors and interns and provides comprehensive and timely feedback.
  8. Teaches English Language classes in field locations or in Nairobi as needed.
  9. Maintains a current knowledge of RSC Standard Operating Procedures, the ESOL curriculum, training techniques, and populations to be trained.
  10. Oversees the training and supervision of ESOL interpreters when needed, such as during Pre and Post Assessments.
  11. Leads ESOL circuit ride briefings and debriefings as appropriate.
  12. Shares recommendations regarding the Project improvement with the CO Coordinator and implements improvements as appropriate.
  13. Develops and writes reports related to the Project.
  14. Represents CWS at meetings about English Language Training as appropriate.
  15. Maintains a current knowledge of the cultural orientation curriculum and U.S. Refugee Admissions Program in order to address any questions related to cultural orientation that may arise from the students or partners.
  16. Performs other duties that may be assigned by the CO Coordinator to enhance the efficiency and efficacy of the CO program.


Bachelor’s Degree in Education or TESOL required.

2 years of experience in a related field required.
Minimum of two years supervisory experience required.
Experience in ESOL curriculum development/modification required. 
Experience in the development/design of training materials required.
Experience in teaching American English required.

Minimum of three years teaching American English preferred.


  • Demonstrated computer skills.
  • Excellent interpersonal skills.
  • Outstanding verbal and written American English skills.
  • Excellent organizational and time management skills.


  • The English Language Programs Manager must have the ability to:
  • maintain the integrity of official records;
  • travel frequently for extended periods of time and work in difficult conditions;
  • maintain high performance standards with attention to detail;
  • represent the best interests of CWS and RSC Africa;
  • communicate effectively both verbally and in writing.
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
  • carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • work independently and contribute to overall operations of RSC Africa;
  • manage a large and diverse workload under pressure with competing priorities;
  • work well as a team in a multi-cultural environment while maintaining a high level of motivation;
  • effectively manage RSC Africa’s resources;
  • actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Working Conditions

Physical: This position requires bending, squatting, sitting, standing, walking, pushing/ pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting moderate loads.

Environmental: Incumbents in this position will be exposed to marked changes in temperature and/or humidity, dust and harsh weather climates.

Special Requirements

Background check which includes references and an educational criminal check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel frequently to field locations sometimes in harsh conditions for extended periods of time, and have a high degree of flexibility. Weekend work may also be required. Must be legally eligible to work and obtain a work permit in Kenya.  Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.




Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving 
Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership
Successfully lead a group to achieve operational goals.  Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership
Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans.  Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.

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