Family Reunification Specialist

Reports to: Field Team Supervisor
Team: Operations
Location: Nairobi, Kenya
Grade: 5 (I)
Starting salary: $35,000
Status: Exempt

RSC Africa

The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.  RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases.  RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

Benefits

CWS Global and RSC Africa offer a total compensation package.  The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

EEOC

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:

Please click the below link to apply directly online to this position.

http://rscafrica.applicantstack.com/x/detail/a2d9enft9m8f

This position is open to international applicants.

Please note RSC Africa does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List

The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies.  Individuals who are interested in this position should submit their applications materials now.

Communications

HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process. 

Application Materials

our application materials should clearly indicate how you meet the requirements of the position.  Be sure your resume is in an easy to read format.  Dates of employment on your resume should be in mm/yy format.

Primary Purpose

This position manages all Family Reunification processing activities for RSC Africa.  The position is responsible for managing the chain of custody for DNA samples, including DNA counseling, sample collection, and shipping, as well as developing and implementing SOPs for AOR Screening, DNA Collection, and Visa 93 processing, to adhere to guidelines provided by PRM.

Supervision

The position currently supervises three staff.
 
This position reports to the Field Team Coordinator.

Essential Duties

  1. Ensures all AOR Screening and DNA Counseling, DNA sample collection, and Visa 93 processing procedures adhere to USRAP, USCIS, RPC, and RSC standards and guidelines, including coordinating with RSC Management to ensure the integrity of P3 and Visa case processing and strict adherence to the DOS/BPRM guidelines and RSC’s DNA Standard Operating Procedures.
  2. Oversees RSC’s strict compliance to international standards of DNA sample collection, treatment and confidentiality of DNA testing results, and chain of custody procedures, including verification of identities and completion of all required forms.
  3. Develops, updates and implements Standard Operating Procedures for AOR Screening and DNA sample collection and Visa 93 processing, based on guidance from DOS/BPRM and USCIS and in coordination with RSC Management.
  4. Coordinates with Field Team managers and supervisors to schedule P3 and Visa case processing in conjunction with RSC and CIS circuit rides throughout sub-Saharan Africa.  Works closely with RSC Operations management to ensure that scheduling priorities are in line with PRM and USCIS guidelines.
  5. Coordinates with the US Embassy in Nairobi for Visa 92 out-processing and to facilitate the transfer of I-730 (Visa 93 and 92) applications to different processing locations.
  6. Travels to locations throughout Sub-Saharan Africa to conduct DNA sample collection activities and DNA counseling with refugee applicants in a non-confrontational, objective and dignified manner.
  7. Liaises with implementing partners, including AABB Accredited labs in the US, IOM, UNHCR, Resettlement Agencies and courier companies such as FedEx and DHL in regards to P3 and Visa processing procedures and requirements.
  8. Works closely with the Data Integrity Unit to develop and ensure the timely distribution of all statistical reports related to P3 and Visa case processing; ensures P3 processing procedures meet RSC quality standards and adhere to USRAP processing guidelines.
  9. Consults with RSC Operations management to ensure exceptional case scenarios are processed in accordance with established policies and procedures.
  10. Designs and implements training modules, including working closely with the WRAPS trainer to ensure RSC staff are fully aware of how P3 and Visa processing procedures will work in conjunction with RSC interviews.
  11. Ensures DNA kit handling SOPs are supported and in compliance with RSC Africa security policy.
  12. Completes other duties as necessary to ensure the smooth functioning of Family Reunification procedures for RSC Africa.

Qualifications

Education:

Bachelor’s Degree required.

Master’s degree in a related field of study is preferred.

Experience:

Two years of related experience is required.  Supervisory experience is required.

Minimum of 1 year’s supervisory experience is preferred. Previous experience with and thorough knowledge of Family Reunification Cases in the US Refugee Admissions program is preferred. Overseas experience in a developing country is preferred.

Knowledge/Skills:

  • Thorough knowledge of Family Reunification Cases in the US Refugee Admissions Program.
  • Knowledge of DNA counseling and/or chain of custody principles.
  • Strong English communication skills, both oral and written.
  • Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.


Abilities:

The Family Reunification Specialist must have the ability to:

  • take initiative in formulating procedures and training plans to improve operations;
  • supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
  • travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
  • exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
  • communicate effectively both verbally and in writing;
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP; 
  • maintain a high performance standard with attention to detail;
  • carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • work independently and contribute to overall operations of RSC Africa;
  • take initiative in the development and completion of projects; 
  • lead others and address issues as they arise;
  • maintain strict confidentiality with RSC Africa administrative and operational information;
  • manage a large and diverse workload under pressure with competing priorities; 
  • analyze and solve complex problems and make sound decisions; 
  • work well as a team in a multi-cultural environment while maintaining a high level of motivation; 
  • effectively manage RSC Africa’s resources;
  • actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)

Working Conditions

Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

The US Embassy rates Kenya as both HIGH in crime and HIGH in terrorism.  Incumbents should fully understand the insecurities present within Kenya and the region.

Special Requirements

Background check which includes references and an educational criminal check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility.  Must be legally eligible to work and obtain a work permit in Kenya.  Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification

None

Competencies

Communication
Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships
Ensure constructive and supportive interactions with others.  Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork
Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations, etc.; and actively participating in developing ideas for ways to increase team effectiveness. 

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership
Successfully lead a group to achieve operational goals.  Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members.  Examples of skills and behaviors including managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership
Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans.  Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management  and business acumen.


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