Reports to: Global Human Resource and Organizational Development Director
Team: Human Resources, Program Operations/DC and Global Offices
Location: Washington, DC
Starting salary: $60,000 to $70,000
Status: Exempt; Non-Bargaining Unit
Deadline: Received by August 30, 2013
Human Resource Manager for Global Staff and Security
Reports to: Global Human Resource and Organizational Development Director
Send Resume to:
Attention: K. de Lopez
P.O. Box 968
Elkhart, IN 46515
fax to 574/266-0087
or e-mail to email@example.com
The Human Resource Manager for Global Staff and Security has primary responsibility for employee relations, recruitment and on-boarding procedures and general Human Resource support for the Overseas Staff Leadership and DC based Program and Operations Staff. They manage the Human Resource activities according to established Church World Service policies and guidelines. They will be responsible for the administration and updating of The International Employment Handbook.
This position is responsible for ensuring safety and security of all CWS global staff particularly staff in vulnerable regions. Promote and coordinate staff care and wellness programs across CWS.
Human Resources Manager for Global Staff
- Is the primary HR person to work with the Overseas Staff Leadership and DC based Program and Operations Staff
- Responsible for employee relations activities that respond to employee concerns and support CWS’s interests.
- Maintains a recruitment program that presents a positive image of CWS with appropriate constituencies and supports efforts to attract qualified candidates for open positions.
- Ensures orientation, on-boarding, training and other organization development needs for staff are met.
- Administers human resource policies and procedures.
- Administers classification programs and maintains job descriptions.
- Monitors performance appraisal program.
- Provides guidance to the Global Human Resources and Organizational Development Director of pending legal updates in the area of Human Resources and serves as a resource in researching such topics.
- Serves as a member of the Human Resource Team in providing overall support and guidance.
- Processes letters of appointment and contracts for overseas staff.
- Conducts market surveys and analysis of overseas benefit and compensation programs. Recommend changes to meet staff and organizational needs.
- Develops a recruitment program for both paid and volunteer overseas staff. Identify recruitment sources that facilitate selection of paid and volunteer staff.
- Designs and implements an international staff development program.
- Maintains relationships with the various denominational offices for overseas personnel.
- Provides staff support to the Church World Service Forum for International Personnel
- Performs other related duties and special projects as requested.
Security and Staff Care
- Is the primary staff person responsible for CWS global security, staff care and wellness activities.
- Works closely with other management staff to ensure there are proactive security programs and protocols for all CWS staff and offices.
- Design, implement and retool work-life balance programs for all levels of CWS staff.
- Provide leadership on security of CWS overseas workforce while ensuring that best practice approaches are implemented, evaluated regularly and communicated effectively to all affected staff.
- Develops and ensures compliance with security protocols in line with ACT, MOSS, and other international standards.
Education: Bachelor’s degree in human resource management or a related field or equivalent human resource management work experiences is required.
Experience: This position requires at least 3 to 6 years of experience in the human resources field or in a related area. The person needs to be familiar with a variety of the human resource concepts, practices, and procedures. They need extensive experience in planning and accomplishing goals. They should have at least two years experience in working with international/overseas staff. Previous work experience providing exposure to overseas NGO and/or missionary work would be also preferred. Past experiences working in a multicultural environment is necessary. Ability to manage confidential information is a prerequisite.
Other Skills: Strong research, analytical and consensus-building skills are essential. Computer literacy is necessary, with an ability to use word processing, database and spreadsheet applications and electronic mail and worldwide web communications.
This position needs to visit CWS global staff and programs, so the ability to travel as needed, sometimes on short notice, is an absolute requirement. There will be up to 20% to 25% of work time spent traveling to and visiting various international locations on a regular basis.
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Represent CWS in varied forums, effectively interpreting its mission, values and programs and inspiring audiences to support its work. Anticipate constituent needs and interests and take proactive steps to respond to them. Promote sharing of relevant information among staff and with stakeholders. Conduct negotiations with local stakeholders with integrity and sensitivity, ensuring all relevant information is clearly communicated and documented.
Constituent Relationships: Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and activities, and coordinate resolutions to problems. Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission, values and policies. Participate in developing recommendations and implementing policies governing relations with stakeholders. Resolve issues of concern to maintain effective constituent relationships.
Job Knowledge: Know the history of CWS and its place among non-governmental organizations (faith-based, ecumenical, secular, relief and development). Be able to communicate an understanding of the faith-based nature of CWS’s work to stakeholders. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Staff must be able to apply a depth of knowledge within area of responsibility to implement assigned activities and they have to use technology in varied, creative ways to support individual and program performance. Identify learning opportunities for self and others and take/ recommend action. Interpret CWS’s policies and procedures for staff and partners, keeping the “human” side in sight. Understand general business practices that support individual and program performance. Keep up to date with “best practices” and establish or adapt procedures that balance business performance with CWS’s ministry and values.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Recognize strengths and weaknesses in others and share knowledge to develop their abilities. Facilitate the use of skills and resources within CWS. Contribute to defining CWS’s vision and strategic planning. Manage and evaluate program and budget, recommending changes necessary to achieve goals. Enable and empower staff to take initiative and be creative.
Problem Solving: Identify problems that undermine the effectiveness of a program. Identify and implement workable solutions for program-wide problems, considering the costs, benefits and potential consequences to CWS. Provide guidance and direction to others in resolving problems, as well as independently solving problems. Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions. Enable others to learn from the problem-solving experience by involving them in examining and resolving problems, ensuring solutions are appropriate to the scope of the problem.
Program Planning and Management: Manage the development, implementation and evaluation of specified program activities, recommending budget, implementation steps and time frames. Lead the gathering and analysis of information from internal and external stakeholders. Make time-sensitive decisions affecting outcomes of program activities. Build consensus with colleagues, stakeholders and management in support of new initiatives. Successfully manage multiple projects simultaneously. Invite critical analysis and perspectives from stakeholders and act on their recommendations to improve program effectiveness.
Resource Building and Stewardship: Plan budget needed for program activities. Manage relationships with partners to assure continued support. Develop opportunities to build support for CWS among new partners. Manage staff and systems to make sure resources are used effectively. Promote CWS’s mission, programs and services and inspire people to support them. Interpret CWS’s policies on stewardship and accountability for its resources to the public.
Teamwork: Contribute program expertise to the work performed by the team. Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion. They should network with other teams to discuss and implement relevant activities. Identify opportunities for skill development among team members and share knowledge and experience with them. Negotiate issues that cause conflict within the team to support effective team functioning. Prepare reports about team activities and progress in achieving results.