Reports to: Deputy Director of Administration
Location: Nairobi, Kenya
Starting salary: USD $50,000
Human Resources Manager – RSC Africa
Reports to: Deputy Director of Administration
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
CWS and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
Please click the below link to apply directly online for this position.
This position is open to international applicants.
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in Caseworker position should submit their applications materials now.
HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process.
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.
This position supervises the Human Resources staff of RSC Africa. This position reports directly to the Deputy Director for Administration and works closely with the RSC Africa Director .
1. Policy and Management
- Plans, coordinates and directs the Human Resources work and personnel administration for the RSC Africa office.
- Ensures that HR policies and practices are in compliance with U.S. and Kenyan Labor Laws, Occupational Health and Safety Act Standards, Workman’s Injury Benefit Act requirements, and CWS human resource policies. Updates and/or develops new policies as needed.
- Works with CWS corporate centers and RSC Africa supervisors to develop best practices in human resource management and to ensure implementation in fair, consistent and transparent manner.
- Reviews and updates the National Staff Handbook and all other human resource policies as appropriate.
- Provides supervision, support and guidance to the RSC Africa human resources staff.
- Develops a recruitment strategy for staff; coordinates interview and hiring processes; and ensures that newly hired staff members complete all necessary HR paperwork.
- Manages time and attendance monitoring and oversees the use of HR software.
- Conducts research and provides recommendations to RSC senior management or HR policy practices.
- Develops the HR budget and monitors spending to ensure budget compliance.
- Oversees the management of the employee benefits program.
2. Staff Performance Evaluation and Training
- Develops and implements the RSC Africa staff performance evaluation process, including developing the capacity of supervisory staff to implement effective performance monitoring.
- Assesses staff training needs, develops annual training plans and conducts staff training activities.
- Develops and collates training materials and makes these accessible to RSC staff members, including through use of information technology.
- In coordination with the RSC Africa Staff Security Coordinator and supervisors, ensures that RSC Africa staff members receive relevant safety and security training.
3. Staff Care
- Oversees new staff member welcome and orientation.
- Ensures that staff understand and have access to benefits under their health insurance plans.
- Identifies smart practices on staff care within the international NGO community, and integrates into RSC Africa’s approach.
- Ensures that the HR unit is accessible and responsive to staff enquiries.
- Ensures a harassment-free work environment, including through the fair and transparent application of RSC Africa sexual harassment policies.
- Assists in the administration of employee recognition programs and help plan staff events.
Bachelor’s Degree in business, human resources management, or a related field required. Masters Degree preferred.
3 years relevant experience required. Supervisory experience required. Demonstrated experience with staff training and development required. Three to five years’ experience in general human resource management preferred. Previous work experience with an overseas NGO preferred.
- Thorough knowledge and comprehensive understanding of U.S. and Kenya Labor Law and retirement benefits rules and regulations preferred.
- Demonstrated knowledge of performance management systems and performance evaluation.
- Exceptional interpersonal communication skills.
- Strong organizational and time management skills.
- Computer literacy, with a strong emphasis on Microsoft Excel and Outlook.
The Human Resources Manager must have the ability to:
- communicate detailed and/or technical information clearly, in writing and orally;
- manage confidential information;
- work as part of team in a multi-cultural environment;
- supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
- exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
- travel in sub-Saharan Africa on short notice and often under sometimes difficult conditions to meet demands of a dynamic program;
- communicate effectively both verbally and in writing;
- follow instructions with a positive and receptive attitude;
- deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
- conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;
- maintain a high performance standard with attention to detail;
- carry out all of the duties of the position efficiently and effectively with minimal supervision;
- work independently and contribute to overall operations of RSC Africa;
- take initiative in the development and completion of projects within the specified timeframe;
- maintain strict confidentiality with RSC Africa administrative and operational information;
- manage a large and diverse workload under pressure with competing priorities;
- work well as a team in a multi-cultural environment while maintaining a high level of motivation.
- effectively manage RSC Africa’s resources; and
- actively participate in the successful implementation of the U.S. Refugee Admissions Program (USRAP).
This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying medium loads.
Incumbents in this position may be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious disease, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces. This position is primarily in an office environment and may travel based on operational needs.
A background check which includes references and an educational and criminal check is required before the start of employment. Must be legally eligible to work and obtain a work permit in Kenya. Employee will be entrusted with the receipt, custody and payment of money.
Professional human resources certifications preferred; PHR, SPHR, GPHR, CCP, CEBS, CBP.
Listen carefully to assure clear understanding of instructions and requests. Communicate detailed and/or technical information clearly, in writing and orally. Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Anticipate needs and interests and take proactive steps to respond to them. Understand and is able to use appropriate technology to communicate with others inside and outside CWS and RSC Africa. Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS and RSC Africa policy.
Understand who stakeholders, partners and internal/external customers are and be responsive to their needs. Facilitate interactions and serve as a resource in relations with stakeholders, partners and internal/ external customers. Recognize and be sensitive to issues of concern. Recognize and be sensitive to cultural and ethnic issues. Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and activities, and coordinate resolutions to problems. Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission, values and policies. Participate in developing recommendations and implementing policies governing relations with stakeholders. Resolve issues of concern to maintain effective constituent relationships.
Understand the mission and values of CWS and RSC Africa and how they apply to their work and relationships with others. Understand the work performed and how it supports CWS and RSC Africa in achieving goals. Understand how to work multi-culturally with sensitivity and integrity. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility to implement assigned activities. Able to use and willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Apply CWS and RSC Africa policies and procedures for staff and stakeholders.
Understand what a team is and what it does. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Promote effective interactions among team members and facilitate group discussion. Participates in identifying and establishing work needs and time lines for completion. Keep team leader and members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.
Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS and RSC Africa works, including global trends and issues. Resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experiences with others. Remain flexible in responding to organizational priorities.
Program Planning and Management
Anticipate work flow and take proactive steps to balance work priorities. Understand the desired outcome of assigned work and how it supports CWS and RSC Africa's work. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others. Contribute ideas to effectively implement program plans and activities. Keep other informed of work progress and any problems encountered. Assist others to complete priority work, or step in to handle work in their absence.
Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consistent with the mission, vision and values of CWS and RSC Africa in work activities and relationships. Demonstrate sound judgment in performing all duties. Recognize and use individual strengths to enhance work performance. Recognize areas of weakness and seek assistance to improve performance. Take initiative within area of responsibility. Facilitate the use of skills and resources. Contribute ideas for implementing CWS and RSC Africa's vision and strategic plan. Demonstrate ability to develop, guide and direct staff in all aspects of program responsibility.
Resource Building and Stewardship
Recognize resource building potential in all interactions and be responsive and professional in providing information. Promote CWS and RSC Africa's mission, vision, values, programs and services with stakeholders to assure continued support. Use financial and material resources provided by CWS and RSC Africa to their best advantage, including business equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS and RSC Africa. Respect one another and relationships with staff, supervisors and managers. Prepare reports on program status relative to budget and finances.