In-Processing Manager

Reports to: Processing Coordinator
Team: Case Processing
Location: Nairobi, Kenya
Grade: 7 (I)
Starting salary: $40,000
Status: Exempt

RSC Africa

The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.  RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases.  RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.


CWS Global and RSC Africa offer a total compensation package.  The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.


Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:

Please click the below link to apply directly online to this position.

This position is open to international applicants.

Please note RSC Africa does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List

The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies.  Individuals who are interested in this position should submit their applications materials now.


HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process. 

Application Materials

Your application materials should clearly indicate how you meet the requirements of the position.  Be sure your resume is in an easy to read format.  Dates of employment on your resume should be in mm/yy format.

Primary Purpose

This position manages the In-Processing Unit, which includes all non-field based USRAP in-processing activities including case creation and management of applicant security checks. The position works closely with the Out-Processing Manager, Field Team Coordinator, Data Integrity Coordinator and Deputy Director for Operations. 


This position directly supervises two staff (Case Intake Supervisor and Namechecks Supervisor) and indirectly supervises all In-Processing staff.

This position reports to the Case Processing Coordinator.

Essential Duties

1. Maintains a thorough operational knowledge of CWS/RSC Africa.
2. Provides direct supervision and leadership to the Case Intake Supervisor and Namechecks Supervisor, including yearly performance evaluations, monitoring professional development, and coordinating leave.
3. Indirectly supervises In-Processing staff and ensures staff perform within agreed upon output and quality parameters.
4. Ensures all In-Processing functions adhere to USRAP, USCIS, RPC, and RSC standards and guidelines.
5. Ensures that all cases are processed in an efficient and timely manner.
6. Ensures that In-Processing staff are sensitized and made aware of the CWS/PRM cooperative agreement governing RSC Africa operations.
7. Coordinates case processing to ensure the integrity of RSC case processing and strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records.
8. Manages non-field based processing activities from submission to CIS adjudication, with a particular focus on ensuring that all required security clearances are efficiently managed. 
9. Develops, updates and implements Standard Operating Procedures for the In-Processing Unit.
10. Develops and implements training modules, in coordination with the Out-Processing Manager and Case Processing Coordinator, for case processing staff, including working closely with the WRAPS Trainer to ensure staff are fully trained in WRAPS functions for all aspects of RSC case processing.
11. Participates in hiring including reviewing applications, conducting interviews and ensuring newly hired In-Processing staff receive adequate orientation
12. Coordinates with Supervisors within the In-Processing Section and the Data Integrity Department to ensure that all appropriate reports are prepared and distributed in a timely manner.
13. Works closely with the Data Integrity Department to develop and ensure the coherent and accurate use of WRAPS and to monitor the integrity of WRAPS data.
14. Monitors staff time & attendance, performance, and training needs within the In- Processing Section.


Bachelor’s Degree in a related field of study required.

2 years of related experience is required.  Supervisory experience is required.

Minimum one year work experience in refugee resettlement, preferably at an RSC is preferred. Experience working overseas preferred.


  • Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
  • Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access
  • Strong English communication skills, both oral and written.
  • Strong analytical skills and excellent report-generation skills with the ability to understand, process, and document information for a variety of audiences.
  • Excellent organizational and time management skills. 

The In-Processing Manager must have the ability to:

  • identify problems and come up with resolutions to improve processing operations;
  • take initiative in formulating training plans;
  • supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
  • communicate effectively both verbally and in writing;
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP; 
  • maintain a high performance standard with attention to detail;
  • carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • work independently and contribute to overall operations of RSC Africa;
  • take initiative in the development and completion of projects; 
  • lead others and address issues as they arise;
  • maintain strict confidentiality with RSC Africa administrative and operational information;
  • manage a large and diverse workload under pressure with competing priorities; 
  • analyze and solve complex problems and make sound decisions; 
  • work well as a team in a multi-cultural environment while maintaining a high level of motivation; 
  • effectively manage RSC Africa’s resources;
  • actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)

Working Conditions

Physical:  This position requires sitting and using fine finger movements.

Environmental: Normal office working conditions.

Special Requirements

The position is open to international applicants. Background check which includes references and an educational criminal check is required before the start of employment. Must be legally eligible to work and obtain a work permit in Kenya. A willingness to work over weekends as required is preferred.




Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving 
Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership
Successfully lead a group to achieve operational goals.  Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership
Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans.  Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.

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