Public Information Manager

Reports to: Deputy Director for Operations
Team: Operations
Location: Nairobi, Kenya
Grade: 6 (I)
Starting salary: $36,500
Status: Exempt

RSC Africa

The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.  RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases.  RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.


CWS Global and RSC Africa offer a total compensation package.  The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.


Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:

Please click the below link to apply directly online to this position.

This position is open to international applicants.

Please note RSC Africa does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List

The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies.  Individuals who are interested in this position should submit their applications materials now.


HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process. 

Application Materials

Your application materials should clearly indicate how you meet the requirements of the position.  Be sure your resume is in an easy to read format.  Dates of employment on your resume should be in mm/yy format.

Primary Purpose

This position is responsible for the management of the Public Information Section and ensures the timeliness and accuracy of all RSC Africa communications with stakeholders.  This includes tasks such as managing responses to inquiries, developing public information campaigns, and facilitating official visitors to RSC Africa.


The position directly supervises the Public Information Supervisor, Media Specialist, and indirectly supervises a minimum of six Case Processing Assistants. 

This position reports to the Deputy Director for Operations.

Essential Duties

  1. Maintains a thorough operational knowledge of RSC Africa.
  2. Establishes and/or reviews protocols for responding to inquiries from different stakeholders.
  3. Monitors accuracy, timeliness and compliance with protocols of all out-going communication.
  4. Handles sensitive information with discretion and ensures that staff adhere to confidentiality SOPs.
  5. Serves as the focal point for all public information activities of the RSC. 
  6. Develops procedures to improve communication with refugees on individual case inquiries as well as the overall USRAP process.  This includes working closely with the Cultural Orientation Department as well as Operations to develop information sessions and brochures on the USRAP process and requirements. 
  7. Occasionally travels to field locations to disseminate and present information to either partners or refugees.
  8. Liaise and coordinate with RSC Africa Pretoria sub office on public information materials and branding.
  9. Creates presentations and information materials for RSC Africa senior management as well as PRM Refugee Coordinator, Assistant Refugee Coordinator and Refugee Specialist.
  10. Represents RSC Africa in pertinent refugee related implementing partner meetings in Nairobi.
  11. In conjunction with the operations and cultural orientation staff as well as the staff security coordinator, collects data on refugee populations and locations to improve the quality and depth of background information processing staff have of the region. 
  12. Provides regular quantitative and qualitative updates to internal management regarding communication trends, such as topics, timelines for responses, etc. 
  13. Develops long-range communication plans that include measurable goals.
  14. Provides direct supervision and leadership to the staff of the public information section, including yearly performance evaluations, monitoring professional development, participating in hiring and coordinating leave.
  15. Spends no more than 25% of time dedicated to assisting the CWS Relief Development and Protection (RDP) team on information campaigns, graphics and materials for partners and donors.
  16. Assist in coordination, and implementation of the annual RSC Africa/CWS RDP staff retreat.


Bachelor’s Degree in a related field of study required.

2 years of related experience is required.  Supervisory experience is required.

Overseas processing or US refugee resettlement experience and public relations experience is preferred. Experience working overseas preferred.


  • Thorough knowledge of the US Refugee Admissions Program.
  • Excellent computer skills, in particular Microsoft Office and Graphics software specific to Adobe Premiere.
  • Strong English communication skills, both oral and written.
  • Excellent organizational and time management skills. 


The Public Information Manager must have the ability to:

  • travel in sub-Saharan Africa;
  • communicate effectively both verbally and in writing;
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP; 
  • maintain a high performance standard with attention to detail;
  • carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • work independently and contribute to overall operations of RSC Africa;
  • take initiative in the development and completion of projects; 
  • lead others and address issues as they arise;
  • maintain strict confidentiality with RSC Africa administrative and operational information;
  • manage a large and diverse workload under pressure with competing priorities; 
  • analyze and solve complex problems and make sound decisions; 
  • work well as a team in a multi-cultural environment while maintaining a high level of motivation; 
  • effectively manage RSC Africa’s resources;
  • actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)

Working Conditions

Physical:  This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements

The position is open to international applicants. Background check which includes references and an educational criminal check is required before the start of employment. Must be legally eligible to work and obtain a work permit in Kenya.  A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel in often difficult conditions, and have a high degree of flexibility.  Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.




Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving 
Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership
Successfully lead a group to achieve operational goals.  Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership
Accurately anticipate future consequences and trends and translate them into the fulfilment of workable strategies and plans.  Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.

Back to Employment Listings