Reports to: Durham Office Director
Team: Immigration & Refugee Program
Location: Durham, NC
Starting salary: $27,500 to $29,500 with full benefits package based on 37.5 hrs per week
Status: Non-Exempt; Non-Bargaining Unit
Deadline: March 12, 2014
Refugee Case Manager
Reports to: Durham Office Director
Send resume to:
Church World Service
Office of Human Resources
P.O. Box 968
Elkhart, IN 46515
fax to 574-266-0087
e-mail to email@example.com
*Please enter the title of the position applied for at the top of the resume or in the body of your cover letter.
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or the provision of services.
The Case Manager offers support and services to refugees to help them successfully make a new home in the United States. The Case Manager facilitates refugees’ access to needed community resources and builds skills and knowledge necessary for self-sufficiency and integration in Durham, Orange, and Wake Counties, NC. Services will mitigate culture shock, enhance health and wellness, reduce cultural and spatial isolation, and provide the encouragement and positive feedback that are critical to maintaining the optimism and healthy risk-taking that lead to self sufficiency.
- Welcomes and orients new refugees to the community.
- Provides strengths-based case management to clients.
- Conducts home visits.
- Creates comprehensive case plan with client and works together with client to help them meet self-sufficiency goals.
- Provides program orientation and information to newly arrived clients, including information regarding rights and responsibilities, as well as federal and local services available to clients.
- Works with colleagues, community partners, and volunteers to ensure appropriate services are offered.
- Documents all contacts and services in client case files and maintain case note logs. Ensures that all services are documented in case notes. Completes reports as necessary.
- Offers interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
- Secures housing that is decent, safe, and sanitary; assists with establishing apartment and setting up utilities. Furnishes apartments with beds, sofas, tables, chairs, etc. in preparation for arrival of new clients.
- Meets new arrivals at airport; transports to new apartment and provides home safety orientation.
- Provides one-on-one guidance and information in regards to financial responsibilities, budgeting, and short and long term financial planning.
- Provides referrals to social service providers and government agencies; schedules appointments.
- Performs other related duties as requested.
- Works evening and/or weekend hours on occasion as required.
Education: B.A. or 2 years experience in refugee resettlement or related field.
Experience: Cultural sensitivity is essential. Fluency in a refugee language is a plus. Preferred languages are Somali, Swahili, Tigrinya and Lingala, though other languages including Burmese, Chin, Karen, Arabic, and Farsi will be considered. Previous work experience and interest in refugee resettlement or other direct social services is desired.
Communications: Communicate detailed and/or technical information clearly, in writing and orally. Promote “transparency of information” by sharing relevant information with staff and other stakeholders. Anticipate constituent needs and interests and take proactive steps to respond to them.
Constituent Relationships: Coordinate specific program activities with counterparts and include them in planning.
Job Knowledge: Know a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Apply a depth of knowledge within area of responsibility to implement assigned activities. Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Facilitate the use of skills and resources within CWS.
Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS works, including global trends, issues, and the ecumenical movement.
Program Planning and Management: Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others.
Resource Building and Stewardship: Promote CWS’s mission, programs and services with stakeholders to assure continued support. Prepare reports on program status relative to budget and finances.
Teamwork: Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and timelines for completion.
The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications. A valid driver’s license is also required, along with the ability to move furniture and donations. The candidate will be expected to transport clients in their own vehicle (mileage will be reimbursed) and must have a reliable working car for this purpose.