Resettlement Case Manager - Spanish or Somali

Reports to: Resettlement Program Coordinator
Team: Immigration and Refugee Program
Location: Lancaster, PA
Grade: 2
Starting salary: $27,830
Status: Non-Exempt, Non-Bargaining Unit

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or in the provision of services.

To Apply:

Please visit the link below to apply directly online to this position.

Please note that CWS does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.


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Primary Purpose:

The Resettlement Case Manager will provide resettlement case management services for newly arriving refugees, Cuban/Haitian entrants, and Match Grant clients within CWS/Lancaster.  This position assists clients in accessing services and navigating local systems during the initial resettlement period.  The position offers support and services to clients to help them reach self-sufficiency and successfully make a new home in the United States. 

Essential Duties as Refugee Resettlement Case Manager

  • Manages the resettlement of clients by ensuring timely delivery of services and fulfillment of requirements outlined in the Cooperative Agreements and Guidelines with Department of State (USRP), Department of Homeland Security (C/H), and the guidelines within the Office of Refugee Resettlement (MG).
  • Provides interpretation and translation services to refugee clients, as well as transportation to appointments as necessary.
  • Develops and implements Resettlement and Employment Plans in consultation with clients, based on individual challenges and needs.
  • Connects clients to in-house support and makes referrals to external service providers as necessary to assist clients in achieving self-sufficiency.
  • Documents all contacts and services in client case files and maintains case note logs.
  • Tracks client progress and provides follow-up assistance throughout the resettlement period.
  • Prepares and documents monthly maintenance assistance requests and distributes disbursements.
  • Ensures accuracy and compliance within case files of the Cooperative Agreements and Guidelines with the US Department of State and the US Department of Homeland Security and the guidelines within the Office of Refugee Resettlement.
  • Assists the Resettlement Coordinator in any duties he/she deems necessary.

Common Duties:

  • Advocate on behalf of refugees and immigrants and voluntary agencies serving those clients.
  • Keep informed about refugee and immigrant issues, and available services to clients, using current information to better identify and serve refugee clients.
  • Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
  • Undertake other duties as assigned.
  • Work varied hours, including one or two evenings per week and some weekend work.


Education: Bachelor’s degree or 2 years experience in refugee resettlement.

Experience:  Work experience and interest in refugee resettlement or other direct social services.  Ability to provide culturally-sensitive counseling and case management is required.

Other Skills:  Fluency in Spanish or Somali is required along with superior written and verbal communication skills. The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access) and internet applications. Strong organizational and time management skills are required.  Must have a car and a valid driver’s license. 

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