Reports to: Employment Program Coordinator
Team: Immigration and Refugee Program
Location: Lancaster, PA
Starting salary: $20,872.28 based on 30 hours/week
Status: Non-Exempt, Non-Bargaining Unit
Deadline: November 13, 2013
Vocational Technology Caseworker (.75 FTE)
Reports to: Employment Program Coordinator
Send resume to:
Church World Service
Office of Human Resources – KWL
P.O. Box 968
Elkhart, IN 46515
The Vocational Technology Caseworker is responsible for providing orientation, training and educational opportunities for refugees, Cuban/Haitian entrants, asylees, and victims of trafficking in the CWS/Lancaster employment programs and for supervising a computer lab where employment-related activities occur.
Essential Duties as Outreach/Caseworker:
- Conducts outreach to local service providers and educational institutions for skills-based training, ESL classes, and certification programs in order to refer eligible clients and assist them with enrollment procedures
- Identifies other support services, such as transportation, immigration services, and child care, and makes appropriate referrals
- Tracks clients success after completion of class or training re: job placement, acceptance into new job training
- Provides orientation and training to clients in the CWS/Lancaster computer lab who are conducting online job search activities, composing resumes, completing computer-based ESL training, and other employment-related activities. Provides technical assistance and support to clients as questions arise related to these activities and the technology that supports them
- Works closely with Employment Specialists to verify attendance at the computer lab and progress of clients
- Records clients’ progress in case file and case notes
- Helps the Employment Program Coordinator in preparing reports as requested
- Prepares work histories and resumes with clients
- Advocates on behalf of refugees, and refugee-serving voluntary agencies
- Keeps informed about refugee and immigrant issues, and available services to CWS clients, using current information to better identify and serve refugee clients
- Represents the program at meetings and speaking engagements relevant to the responsibilities of the position
- Undertakes other duties as assigned
- Performs all duties in culturally and linguistically appropriate manner
Education: B.A. or 2 -years experience in related field.
Experience: Previous work experience and interest in refugee resettlement or other direct social services is desired. Ability to provide culturally-sensitive case management is required. A background in case management or social work is desirable.
Fluency in Spanish is preferred along with superior English written and verbal communication skills. The successful candidate must be comfortable working with and training clients in various computer programs for employment activities and proficient in MS Office (Excel, Word and Access) and internet applications.
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Speak publicly with defined constituencies regarding specific assigned topics. Anticipate constituent needs and interests and take proactive steps to respond to them. Promote “transparency of information” by sharing relevant information with staff and other stakeholders.
Constituent Relationships: Understand the history of relationships with stakeholders and their structures to support effective relationships in ongoing work activities. Coordinate specific program activities with counterparts and include them in planning. Find ways to work around issues of concern to stakeholders.
Job Knowledge: Know the history of CWS and its place among non-governmental organizations (faith-based, ecumenical, secular, relief and development). Communicate an understanding of the faith-based nature of CWSW’s work to stakeholders. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Apply a depth of knowledge within area of responsibility to implement assigned activities. Use technology in varied, creative ways to support individual and program performance. Identify learning opportunities for self and others and take/ recommend action. Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight. Understand general business practices that support individual and program performance.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Recognize strengths and weaknesses in others and share knowledge to develop their abilities. Facilitate the use of skills and resources within CWS. Contribute to defining CWS’s vision and strategic planning.
Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS works, including global trends, issues, and the ecumenical movement. Provide guidance and direction to others in resolving problems, as well as independently solving problems. Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions.
Enable others to learn from the problem-solving experience by involving them in examining and resolving problems, ensuring solutions are appropriate to the scope of the problem.
Program Planning and Management: Contribute ideas to the development and implementation of program plans and budget. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others.
Resource Building and Stewardship: Manage and perform activities to bring in revenues and/or other support for CWS programs and services. Promote CWS’s mission, programs and services with donors and stakeholders to assure continued support. Recommend activities to support or advance fund raising strategies. Understand stewardship role in working within budget and monitoring finances. Prepare reports on program status relative to budget and finances.
Teamwork: Contribute program expertise to the work performed by the team. Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion. Network with other teams to discuss activities. Identify opportunities for skill development among team members and share knowledge and experience with them. Negotiate issues that cause conflict within the team to support effective team functioning. Prepare reports about team activities and progress in achieving results.