Reports to: Manager of Business Operations
Team: Service Center/ Operations
Location: Elkhart, IN
Grade: 4
Starting salary: $36,080 plus benefits
Status: Exempt; Non-Bargaining Unit
Deadline: April 3, 2013
Warehouse and Facility Manager
Send Resume to:
CWS
Office of Human Resources – KWL
P.O. Box 968
Elkhart, IN 46515
or fax to 574-266-0087
or e-mail to hrcws@churchworldservice.org
Primary Purpose:
This position is a part of the Business Operations Management Team and is responsible for Service Center warehouse administration and Elkhart facilities maintenance. This includes planning, scheduling, and handling of material distribution, warehouse services, inventory control system, mail, and shipping operations. In addition, the position maintains the Service Center facility and leased Elkhart office space along with handles projects as needed. The ability to problem-solve, provide project management, meet deadlines, multi-task, and be flexible is required on a daily basis.
Essential Duties:
Warehousing and Shipping –
- Supervises and directs the work of the full-time staff person charged with carrying out the warehouse and facility functions and determines need for temporary staff to assist as needed.
- Primary person responsible for the taking of orders via the telephone, email, etc. Responsible for material order entry, including the name and address, account information codes and other information in a standard and consistent manner.
- Directs shipping and receiving functions in a timely manner, including management of off-site storage. Prioritizes orders for shipment of materials to assure receipt of materials within determined timelines.
- Monitors the warehouse making sure that it is kept in an orderly fashion and materials are accessible for shipment and other handling. Supervises and participates in the taking of physical inventory of the warehoused materials as scheduled
- Initiates a reprint process when warehoused materials reach a prescribed quantity level. Provide to the client dates by which reprints or next version of materials is needed in the warehouse.
- Generates reports after each seasonal/specific time period for usage or materials for CROP Hunger Walk materials (Spring and Fall), Blankets+ materials (Spring and Fall) and Alternative Giving/Best Gift materials (September through December). Also, generates reports as requested: Slow Moving Materials, Low Inventory, Regional Activity Reports, etc.
- Secures keeps and handles the postage by phone documentation.
- Provides support when needed for all functions of the warehouse – shipping, mailing, packing, etc.
- Participates in the BOX-IT group – every other month. Discussions on materials, shipping, inventory, etc.
Facility –
- Responsible for general facility maintenance Service Center and leased office space (electrical, plumbing, cleaning, etc.)
- Responsible for contracting services for lawn care, snow removal, trash pickup and cardboard recycling, etc.
- Responsible for facility emergencies due to weather, disasters, security, etc.
Projects –
- Coordinates Special Projects assigned or requested of Business Operations. Work with offices to assure that projects are completed accurately and on time. (Examples – Leadership Gifts, Collating of Packet materials, Rwandan card assembly, etc.)
- Serves as the primary for the preparation of Treasurer Materials to be assembled, labeled and shipped to the CROP Hunger Walk Treasurer’s – main assembly completed for Spring and Fall shipping.
- Is an active member of the Business Operations management team and other teams as needed,
- Perform other duties as assigned
Qualifications:
Education: 3 to 5 years of Work Experience in a Leadership Position
Experience:
Warehousing Experience
An Understanding of Shipping and Receiving
Problem Solving Skills
Computer Experience
Ability to Work as a Team
Flexible and reliable.
Ability to work with different work styles and priorities in a team environment.
Forklift Certification or Willingess to be Certified.
Be able to move 70 lbs. or more
Competencies:
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program and protocols. Communicate detailed and/or technical information clearly, in writing and orally. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Recognize the particular needs of CWS Offices and use established protocols and standards to respond to those needs. Respect and maintain confidentiality of sensitive information within parameters set by supervisor and CWS policy.
Constituent Relationships: Understand the working relationships with all CWS staff and offices. Coordinate specific program activities with counterparts and include them in planning. Recognize and be sensitive to issues of concern. Recognize and be sensitive to cultural, ethnic and religious issues.
Job Knowledge: Understand the mission and values of CWS and faith-based organizations and how they apply to the work and relationships. Know a broad range of information regarding programs or offices and use that knowledge to perform effectively and independently. Understand how to work multiculturally with sensitivity and integrity. Uses technology in varied ways to support individual and program performance. Maintain skills and knowledge needed to be effective in performing job responsibilities. Follow CWS policies and procedures in carrying out work activities. Understand general business practices that support individual and program performance.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consonant with the mission and values of CWS and the Business Operations department in work activities and relationships. Demonstrate sound judgment in performing all duties. Facilitate the use of skills and resources within CWS. Contribute ideas for implementing CWS’s vision.
Problem Solving: Identify problems in procedures that affect areas of responsibility. Recommend changes in systems or procedures to address problems. Exercise creativity in resolving problems. Share results of problem solving experiences with others. Remain flexible in responding to priorities.
Program Planning and Management: Anticipate work flow and take proactive steps to balance work priorities. Understand the desired outcome of assigned work and how it supports the work of CWS. Gather, analyze and make use of information and resources necessary to produce. Successfully balance multiple activities, in support of program or office goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Contribute ideas to effectively implement program plans and activities. Keep supervisor informed of work progress and any problems encountered. Take initiative and complete independent work projects. Understand organizational priorities and respect time sensitivity of work performance. Assist others to complete priority work, or step in to handle work in their absence.
Resource Building and Stewardship: Work within set budget. Recognize resource building potential in all interactions and be responsive and professional in providing information. Use financial and material resources provided by CWS to the best advantage, including equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS. Demonstrate respect for one another in relationships with staff and supervisor.
Teamwork: Understand what a team is. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Contribute skills, knowledge and ideas to team discussions and work. Accept accountability for assignments made within the team and for producing results on time. Participate in identifying and establishing work needs and time lines for completion. Demonstrate awareness of what other teams do and how their work affects own team. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.
Other Skills:
Knowledge of shipping requirements and postal regulations (domestic and international). Detail oriented and good analytical skills. Good interpersonal skills. Good computer skills. Ability to use standard office equipment in performing varied activities. Be able to move 70 lbs. or more.
